ATS 2026 - what kept coming up

The same handful of ideas surfaced talk after talk, on both days. Each theme below is my paraphrase of what the speakers argued (with links to the full write-ups), read through the one lens that matters to us: what a smaller company should do about it.

Human in the loop, but governed

The one-super-agent pitch is gone; what replaced it is many narrow agents, and a real fight over how much human stays in the loop.

Counterpoints: Guido Vetter (Bain) argued for taking the human checkpoints out once a process is redesigned (people keep the exceptions), and Firas Ben Hassan (Allianz) described a claims process he said is live in production without a human approval step.

Govern from day one: who owns which agent, what it can touch, what it costs. Cheap as a habit, painful to retrofit.

Pilots are not value: make it pay or kill it

A real customer running it beats a clever demo; decide the value before building, and delete what doesn't earn its keep.

Where it can't be wrong: deterministic & auditable

For the regulated bits, wrap the model in deterministic controls (policy-as-code, gates) rather than trusting it to behave.

Connect the silos: the data foundation is the real advantage

Wire the CRM, the ERP and the three spreadsheets into one flow instead of adding a fourth island. That is the actual job.

The skill ladder: don't automate away how people learn

A small team has no bench to hide the missing rungs: automate the toil, but protect the apprenticeship on purpose.

From hierarchy to intelligence (and acceleration drift)

Small and flat is the advantage: fewer routing layers to dismantle, so reorganise the work around the agents directly. Count the handoffs.

Demand beats tech: be (or find) customer zero

Find the customer zero: one client running the thing in production beats any demo. (And small companies don't die in procurement; they can just start.)

European sovereignty

Our instinct already: independent, self-hostable, EU infrastructure over hyperscaler lock-in.